Reception Team Lead: Patient Experience & Operations Coach

DOCS Dermatology Group; Michigan; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group in Michigan is seeking a Receptionist Lead to oversee daily reception operations and support a smooth patient experience across our clinics. You will collaborate with office management to optimize scheduling, intake flow, and front-desk service in a fast-paced dermatology setting.

As a lead, you will supervise the reception team, train new staff, address patient concerns, ensure HIPAA compliance, and serve as a key liaison with the billing group to resolve issues and

Qualifications

• 2+ years reception experience.
• Familiarity with medical terminology preferred.
• Ability to learn related center tasks and assist management and physicians.
• Strong patient service focus.

Responsibilities

• Answer multi-line phones.
• Greet patients and vendors.
• Sign patients in and out while obtaining insurance information and any other necessary patient data.
• Enter patient data into EHR systems.
• Schedule patient appointments both on the phone and at checkout desks.
• Collect outstanding balances and copays.
• Provide patients with support and guidance as needed.
• Maintain a safe, secure and healthy work environment by establishing and following standards and procedures.
• Assist the Office Manager in creating the reception team’s weekly schedule.
• Review provider schedule to utilize override capabilities when appropriate.
• Address patient concerns, team concerns, and serve as a point of escalation for reception issues that arise.
• Train new team members and provide coaching for existing team members.
• Serve as the point of contact for the DOCS billing team.
• Process returned statements.
• Develop and implement opportunities to increase efficiency.
• Spot check reception work and run audits.
• Review daily deposits and deliver cash deposits to the bank (when applicable).
• Interview candidates.
• Document an file HIPAA/incident reports
• Other duties as assigned.

Skills

Reception experience

Medical terminology knowledge

Education

High School diploma or equivalent

Job description

DOCS Dermatology Group in Michigan is seeking a Receptionist Lead to oversee daily reception operations and support a smooth patient experience across our clinics. You will collaborate with office management to optimize scheduling, intake flow, and front-desk service in a fast-paced dermatology setting.

As a lead, you will supervise the reception team, train new staff, address patient concerns, ensure HIPAA compliance, and serve as a key liaison with the billing group to resolve issues and