Patient Experience Team Lead - Medical Front Desk

Docs, Llc; Jackson (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group in Michigan is hiring a Receptionist Lead to oversee the reception team and ensure a smooth patient experience across locations. You will work with office managers and clinicians to keep daily operations efficient and compliant.

Responsibilities include greeting patients and vendors, signing in patients, data entry into EHR, scheduling appointments, collecting balances and copays, and coaching staff.

Qualifications

• 2+ years reception experience.
• Prior experience with medical terminology preferred.
• Ability to learn related center tasks and assist management and physicians.

Responsibilities

• Greet patients and vendors.
• Sign patients in and out while obtaining insurance information and any other necessary patient data.
• Enter patient data into EHR systems.
• Schedule patient appointments both on the phone and at checkout desks.
• Collect outstanding balances and copays.
• Provide patients with support and guidance as needed.
• Maintain a safe, secure and healthy work environment by establishing and following standards and procedures.
• Assist the Office Manager in creating the reception team’s weekly schedule.
• Review provider schedule to utilize override capabilities when appropriate.
• Address patient concerns, team concerns, and serve as a point of escalation for reception issues that arise.
• Train new team members and provide coaching for existing team members.
• Serve as the point of contact for the DOCS billing team.
• Process returned statements.
• Develop and implement opportunities to increase efficiency.
• Spot check reception work and run audits.
• Review daily deposits and deliver cash deposits to the bank (when applicable).
• Interview candidates.
• Document and file HIPAA/incident reports
• Other duties as assigned.

Skills

Reception experience

Medical terminology

Customer service

Self-motivated

Education

High School diploma

Tools

EHR systems

Job description

DOCS Dermatology Group in Michigan is hiring a Receptionist Lead to oversee the reception team and ensure a smooth patient experience across locations. You will work with office managers and clinicians to keep daily operations efficient and compliant.

Responsibilities include greeting patients and vendors, signing in patients, data entry into EHR, scheduling appointments, collecting balances and copays, and coaching staff.