Receptionist Team Lead: Elevate Patient Experience

Docs, Llc; Clinton Charter Township (MI); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Receptionist Lead to oversee daily operations of the reception team and ensure an efficient patient experience. The role collaborates with managers to optimize front-desk workflows and billing coordination.

The position requires a high school diploma, 2+ years of reception experience, and comfort with medical terminology. Candidates should be self-motivated and focused on top-tier patient service and teamwork.

Qualifications

• High School diploma or equivalent.
• 2+ years reception experience.
• Prior experience with medical terminology preferred.
• Ability to learn related center tasks and assist management.
• Self-motivated to achieve high patient care and customer service standards.

Responsibilities

• Greet patients and vendors.
• Sign patients in/out; collect insurance information and data.
• Enter patient data into EHR systems.
• Schedule patient appointments by phone and at checkout desks.
• Collect outstanding balances and copays.
• Provide patients with support and guidance as needed.
• Maintain a safe, secure and healthy work environment.
• Assist the Office Manager in creating the reception team’s weekly schedule.
• Review provider schedule to optimize overrides where appropriate.
• Address patient or team concerns and act as escalation point.
• Train new team members and coach existing staff.
• Serve as contact for the DOCS billing team.
• Process returned statements and drive efficiency improvements.
• Spot check reception work and run audits.
• Review daily deposits and deliver deposits to the bank as needed.
• Interview candidates.
• Document HIPAA/incident reports.
• Other duties as assigned.

Skills

Reception experience

Customer service

Team coordination

HIPAA awareness

Education

High school diploma or equivalent

Job description

DOCS Dermatology Group is seeking a Receptionist Lead to oversee daily operations of the reception team and ensure an efficient patient experience. The role collaborates with managers to optimize front-desk workflows and billing coordination.

The position requires a high school diploma, 2+ years of reception experience, and comfort with medical terminology. Candidates should be self-motivated and focused on top-tier patient service and teamwork.