Reception Specialist

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

TSAOG Orthopedic & Spine in San Antonio, TX is seeking a Full-Time clinic front desk associate to greet patients, collect payments, schedule follow-ups, and handle patient information with accuracy.

The role requires a High School Diploma or equivalent, at least one year in a clinical or customer service setting, and strong computer skills with MS Office. You’ll work under the Clinic Manager.

Qualifications

• High school diploma or equivalent.
• At least 1 year in a clinical setting or customer service.
• Excellent customer service skills and basic insurance familiarity.
• Must be computer literate with MS Office and office machines.
• Ability to multitask in a fast-paced environment and work in a team.

Responsibilities

• Greet customers promptly and route them to the appropriate department.
• Update patient information and maintain privacy policies.
• Process co-pays, deductibles, and outstanding balances.
• Explain benefits and financial arrangements to patients.
• Answer phones and support patient scheduling.
• Enter charges into the computer system and prepare daily deposits.
• Log deliveries and distribute to the correct parties.

Skills

Customer service

Multitasking

Communication

Computer literacy

Education

High School Diploma or equivalent

Tools

MS Office

Office equipment

Job description

Position Status: Full-Time

Supervisor: Clinic Manager

What You’ll Do:

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

What You’ll Need:

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

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