Reception Specialist - Evening Shift

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

TSAOG Orthopedic & Spine is seeking a full‑time Clinic Administrative Associate to greet patients, update records, and manage payments in a fast-paced orthopedic clinic.

Responsibilities include collecting co-pays, assisting with insurance verifications, and guiding patients through registration and form completion. Strong customer service and computer skills are essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of work experience in a clinical setting or similar customer service role.
• Exceptional customer service skills; familiarity with insurance benefits is a plus.
• Must be computer literate with basic knowledge of MS Office and standard office equipment.

Responsibilities

• Greet customers in a polite, prompt, and helpful manner and direct them as needed.
• Update patient information including insurance cards and referrals.
• Administer tablets for completion of health information and privacy policies.
• Collect co-payments, deductibles and outstanding balances.

Skills

Customer service

Multi-tasking

MS Office

Computer literacy

Education

High School Diploma

Tools

Fax machine

Job description

Description

Position Status: Full-Time

Supervisor: Clinic Manager

What You’ll Do

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

What You’ll Need

• Must have a High School Diploma or equivalent.
• Must have at least one‑year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi‑task, work in a fast‑paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

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