Reception Specialist - PRN

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

TSAOG Orthopedic & Spine is seeking a PRN clinic receptionist to welcome patients, verify and update insurance details, and support billing processes in a busy clinical setting. This role requires courteous communication, basic computer skills, and the ability to multitask in a fast-paced environment.

Responsibilities include handling payments, explaining benefits, scheduling follow-ups, and coordinating with clinical staff to ensure smooth patient flow.

Qualifications

• Must have high school diploma or equivalent.
• At least 1 year of work experience in a clinical setting or customer service.
• Exceptional customer service skills; familiarity with insurance benefits a plus.
• Proficient with MS Office and basic office equipment.

Responsibilities

• Greet customers politely and provide instruction/directions as needed.
• Update patient information including insurance cards and referrals.
• Administer tablets for completing health and privacy policies.
• Collect co-payments and balances; explain benefits and financial terms.
• Answer phones and schedule follow-ups per physician teams.
• Enter charges into the computer system and print necessary paperwork.
• Balance daily collections and prepare deposit slips.
• Receive deliveries and distribute to appropriate parties.

Skills

Customer service

Multi-tasking

Teamwork

Professional communication

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

This position is PRN (as needed basis)

Position Status: PRN

Supervisor: Clinic Manager

What You’ll Do

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
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