Receptionist - Full Time

Medical Associates; Dubuque (IA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Pay raises at least annually

Top rated health insurance

401k with immediate matching

Flexible Paid Time Off Program

Life insurance and disability coverage

Job summary

A healthcare provider in Dubuque is seeking a Customer Service Representative to manage patient appointments, insurance coverage, and provide excellent customer service. Ideal candidates will have a high school diploma or GED and some experience in a similar role. The position offers rotating shifts, a pay rate starting at $17+ per hour, and a comprehensive benefits package including health insurance, 401k matching, and paid time off.

Qualifications

• Required 3 months to 1 year of similar or related experience.
• Interpersonal skills such as courtesy, tact, and diplomacy are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and check in patients for appointments.
• Set up new insurance coverage and collect payments.
• Schedule appointments following department protocols.
• Provide instructions to patients and maintain effective relationships.

Skills

Customer service skills

Ability to multi-task

General computer knowledge

Proficient keyboarding skills

Cash handling experience

Education

High school diploma or GED

Job description

Pay and Benefits

$17+/hr with full benefits package including:

• Pay raises at least annually
• Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
• 401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
• Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Primary schedule

Rotating shifts Monday - Friday between the hours of 6:45am -5:00pm working 5 days/40 hours per week, full benefits eligible!

Essential Functions & Responsibilities

• Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions. Check in patients for their appointments. This includes reviewing, updating, and/or obtaining patient information making necessary account changes to ensure correct billing.
• Set up new insurance coverage or modify existing insurance coverage records as needed. Collect copay or other payments where applicable and perform accurate end of day balancing.
• Schedule appointments for patients within our clinics or as needed from work queues. Apply applicable department/provider scheduling protocols relating to appointment types and lengths while directing patients to appropriate providers/specialties.
• Provide verbal and/or written instructions to patients, peers, and clinical team members, interacting tactfully with customers and establishing and maintaining effective relationships with others.
• Complete all other assigned projects and duties.

Knowledge, Skills and Abilities

• Education: High school diploma or GED required.
• Experience: From three months to one year of similar or related experience.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.
• Other Skills: Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience. Ability to work independently with limited direction, problem solving and resourcefulness.