Reception Specialist - Evening Shift

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a full-time front desk/clinic support staff member to greet patients, update insurance and demographic information, process payments, and coordinate follow-up appointments. You will use tablets for patient information and balance daily collections while ensuring smooth clinic operations.

The role requires excellent customer service, basic MS Office skills, and the ability to multitask in a fast-paced clinical setting.

Qualifications

• Must have a High School Diploma or equivalent.
• Must have at least one‑year work experience in a clinical setting, or equivalent experience in a customer service role.
• Exceptional customer service skills; familiarity with insurance benefits is a plus.
• Must be computer literate, with basic knowledge of MS Office products, and general office machines such as fax, copier, etc.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner and provides directions.
• Updates patient information (insurance cards, driver’s license, authorizations, referrals).
• Administers tablets for completion of personal health information including privacy and financial policies.
• Collects co-payments, deductibles and outstanding balances.
• Explains benefits and financial policies in detail.
• Answers phones in a pleasant manner and addresses customer needs quickly.
• Schedules follow‑up appointments as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and paperwork for the next day clinic.
• Balances daily collections with time of service payments and prepares deposit slips.
• Manages holds and practice buckets.
• Accepts deliveries and distributes to appropriate parties.

Skills

Customer service

Communication

Multi-tasking

Data entry

Phone etiquette

Education

High School Diploma or equivalent

Tools

MS Office

Job description

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out‑of‑pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow‑up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Description

Position Status

Full‑Time

Supervisor

Clinic Manager

What You’ll Do

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out‑of‑pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow‑up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

What You’ll Need

• Must have a High School Diploma or equivalent.
• Must have at least one‑year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi‑task, work in a fast‑paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

#Clinic1