Reception Specialist

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a friendly front desk specialist to support patient check‑in, verify insurance, collect co‑pays, and coordinate scheduling in a fast-paced clinic. The role emphasizes accurate data entry, payment processing, and clear communication with patients and clinical staff.

Responsibilities include updating patient records, handling referrals, and printing daily clinic paperwork while maintaining a positive patient experience and adherence to privacy policies.

Qualifications

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS Office products, and general office machines such as fax, copier, etc.
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner and informs appropriate department/person of arrival.
• Updates patient information (insurance cards, driver’s license, authorizations, referrals).
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Prints charge tickets and necessary paperwork for 'next day clinic'.

Skills

Customer service

Computer literacy

MS Office

Multitasking

Teamwork

Education

High School Diploma

Tools

Fax machines

Copier

Job description

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Description

Position Status

Full-Time

Supervisor

Clinic Manager

What You’ll Do

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

What You’ll Need

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

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