Reception & Guest Experience Specialist

SPS North America Inc.; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Job summary

Top of the Rock at Rockefeller Center in New York City is seeking a friendly Receptionist to greet visitors, answer calls, and provide exceptional customer service. This on-site role requires NDA handling, visitor badge issuance, and coordination with Mail Room and facilities teams.

You will support meetings, catering, and general clerical tasks while maintaining a professional image. Applicants should be capable of multi-tasking in a fast-paced environment, with 1–3 years in reception or

Qualifications

• High School Diploma or equivalent required; college coursework preferred
• 1–3 years’ experience in reception, administrative, or customer service roles
• Proficiency in MS Office and standard office systems (multi-line phones, copiers, scanners)
• Strong written and verbal English communication skills
• Ability to multi-task and manage priorities while maintaining composure
• Must maintain professional appearance and adhere to company policies

Responsibilities

• Provide 5-star customer service to all employees, clients, and visitors
• Answer and route incoming calls professionally and efficiently
• Greet and register visitors, ensure completion of NDA, and issue temporary or replacement badges as needed
• Maintain accurate records for visitor logs and access cards
• Notify employees of deliveries or coordinate with the Mail Room for receipt
• Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks
• Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas
• Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly
• Update phone lists and train backup personnel on front desk procedures
• Maintain professionalism and confidentiality when handling sensitive matters
• Proactively support other office service functions and take initiative during downtime
• Strong customer service and communication skills
• Professional appearance and demeanor
• Excellent organizational and time management skills
• Discretion and integrity in handling information
• Adaptability and problem-solving ability
• Team-oriented, dependable, and proactive

Skills

Microsoft Office

English proficiency

Multitasking

Professional appearance

Education

High School Diploma

Job description

Top of the Rock at Rockefeller Center in New York City is seeking a friendly Receptionist to greet visitors, answer calls, and provide exceptional customer service. This on-site role requires NDA handling, visitor badge issuance, and coordination with Mail Room and facilities teams.

You will support meetings, catering, and general clerical tasks while maintaining a professional image. Applicants should be capable of multi-tasking in a fast-paced environment, with 1–3 years in reception or