Guest Experience Receptionist — 5-Star Service On-Site

SPS North America; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Benefits package

Job summary

Top of the Rock at Rockefeller Center is seeking a Receptionist to greet visitors, answer calls, and maintain a professional image. The role requires on-site presence, flexible hours including weekends/holidays, and a commitment to exceptional customer service in a fast-paced environment.

Responsibilities include coordinating with mail and facilities, scheduling meetings, managing visitor logs, and supporting light administrative tasks while upholding confidentiality and a polished appearance.

Qualifications

• High School Diploma or equivalent required; college coursework preferred.
• 1–3 years’ experience in reception, administrative, or customer service roles.
• Proficiency in MS Office and standard office systems (multi-line phones, copiers, scanners).
• Strong written and verbal English communication skills.
• Ability to multi-task and manage priorities while maintaining composure.
• Must maintain professional appearance and adhere to company policies.

Responsibilities

• Answer all calls and provide an exceptional customer service experience for all visitors.
• Light facilities/hospitality tasks: assist with tickets, supplies, and conference room setup as needed.
• Assist mail services: sorting/distributing mail and receiving packages.

Skills

Customer service

Communication

Multitasking

Professionalism

English proficiency

Education

High School Diploma or equivalent

Office experience preferred

Tools

MS Office

Multi-line phones

Copiers/Scanners

Job description

Top of the Rock at Rockefeller Center is seeking a Receptionist to greet visitors, answer calls, and maintain a professional image. The role requires on-site presence, flexible hours including weekends/holidays, and a commitment to exceptional customer service in a fast-paced environment.

Responsibilities include coordinating with mail and facilities, scheduling meetings, managing visitor logs, and supporting light administrative tasks while upholding confidentiality and a polished appearance.