Reception Desk Supervisor — Growth & Top Benefits

Goodwin Living Career Center; Alexandria (VA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

401k Retirement Plan

Tuition Assistance

Free meals

Fitness Center access

Job summary

Goodwin Living in Alexandria, VA, is seeking a Reception Desk Supervisor to oversee daily desk operations and supervise the reception team serving residents, visitors, and staff. The role emphasizes professional communication and strong customer service in a senior living environment.

Pay is $28.00/hr with a 9am–5pm schedule. Candidates should have at least two years in public relations or customer service, supervisory experience, and proficiency with Microsoft Office.

Qualifications

• High school graduate.
• Minimum of two years’ experience in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.

Responsibilities

• Oversees reception desk operations, ensuring residents, visitors and team members are served timely and courteously.
• Trains reception desk staff in procedures to support residents, family members, visitors, and team members.
• Manages visitor sign-in procedures.
• Assists with monitoring fixed security camera views.
• Responds to entry point requests for building and parking access.
• Handles requests related to resident keyless locking system and emergency keys.
• Manages parking registration for residents, staff, guests, and visitors; issues decals and hangtags.
• Oversees parking enforcement and coordinates with HR on disciplinary actions.
• Oversees electronic card system and assignment of entry cards and stickers.
• Monitors fire emergency notification system and coordinates with staff.

Skills

Customer service

Public relations

Communication skills

Supervisory experience

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

Goodwin Living in Alexandria, VA, is seeking a Reception Desk Supervisor to oversee daily desk operations and supervise the reception team serving residents, visitors, and staff. The role emphasizes professional communication and strong customer service in a senior living environment.

Pay is $28.00/hr with a 9am–5pm schedule. Candidates should have at least two years in public relations or customer service, supervisory experience, and proficiency with Microsoft Office.