Reception Desk Supervisor

Goodwin Living Career Center; Alexandria (VA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

401k Retirement Plan

Tuition Assistance

Free meals

Fitness Center access

Job summary

Goodwin Living in Alexandria, VA, is seeking a Reception Desk Supervisor to oversee daily desk operations and supervise the reception team serving residents, visitors, and staff. The role emphasizes professional communication and strong customer service in a senior living environment.

Pay is $28.00/hr with a 9am–5pm schedule. Candidates should have at least two years in public relations or customer service, supervisory experience, and proficiency with Microsoft Office.

Qualifications

• High school graduate.
• Minimum of two years’ experience in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.

Responsibilities

• Oversees reception desk operations, ensuring residents, visitors and team members are served timely and courteously.
• Trains reception desk staff in procedures to support residents, family members, visitors, and team members.
• Manages visitor sign-in procedures.
• Assists with monitoring fixed security camera views.
• Responds to entry point requests for building and parking access.
• Handles requests related to resident keyless locking system and emergency keys.
• Manages parking registration for residents, staff, guests, and visitors; issues decals and hangtags.
• Oversees parking enforcement and coordinates with HR on disciplinary actions.
• Oversees electronic card system and assignment of entry cards and stickers.
• Monitors fire emergency notification system and coordinates with staff.

Skills

Customer service

Public relations

Communication skills

Supervisory experience

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

Celebrated as the #5 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity:Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities:We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members:By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

About the Position

The Reception Desk Supervisor is primarily responsible for overseeing reception desk operations and directly supervising the team serving residents, visitors, guests, and team members.

The pay for this role is $28.00/hr

The hours for this role are 9am-5pm

Job Duties

• Oversees reception desk operations, ensuring the needs of residents, visitors and team members are met in a timely, efficient, and courteous manner.
• Trains reception desk team and other appropriate staff in reception desk procedures that support residents, family members, visitors, and team members. responsibilities.
• Manages visitor sign-in procedures.
• Assists with monitoring fixed security camera views.
• Responds to monitored entry point requests for access to the building and parking garage.
• Handles requests related to resident keyless locking system which includes directly assisting or arranging assistance for residents, low battery replacement and maintaining hard key in case of emergency.
• Manages parking registration processes for residents, team members, guests, and visitors. This includes monitoring and updating the parking registration forms and tracker; issuing valid parking decals and hangtags, and communicating updates as needed.
• Oversees parking enforcement. Responds to parking complaints and collaborates with the Director of Facilities Management on issues related to team member and resident parking. Partners with Human Resources when disciplinary action is needed.
• Oversees electronic card system, including the assignment and maintenance of entry cards and parking stickers.
• Monitors fire emergency notification system and communicates with appropriate staff when necessary, including completion of necessary paperwork.

Qualifications

• Must be a high school graduate.
• Minimum of two years’ experience required in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English required.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.
• Must demonstrate outstanding customer service skills and possess the ability to deal tactfully with others.
• Willingness and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with the older adult population is a plus.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• 401k Retirement Plan
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.