Reception Desk Supervisor

Goodwin Living; Alexandria (VA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

401k Plan

Tuition Assistance

Job summary

Goodwin Living, a nonprofit senior living and healthcare organization based in Alexandria, Virginia, seeks a Reception Desk Supervisor to oversee the front desk operations and supervise the team serving residents, visitors, and staff.

The role requires a high school diploma, supervisory experience, and strong English communication. Hours are 9am–5pm with a pay rate of $28.00 per hour; proficiency in Microsoft Office and familiarity with security systems are a plus.

Qualifications

• Must have a high school diploma.
• Minimum of two years’ experience in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English required.
• Proficiency in Microsoft Excel, Word, Teams, and PowerPoint.
• Must demonstrate outstanding customer service skills and the ability to deal tactfully with others.
• Willingness and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with older adult population is a plus.

Responsibilities

• Oversees reception desk operations, ensuring timely, efficient, and courteous service for residents, visitors and team members.
• Trains reception desk team in procedures supporting residents, families, visitors, and staff.
• Assists with monitoring fixed security camera views.
• Responds to monitored entry point requests for access to the building and parking.
• Handles requests related to resident keyless locking system and emergency key management.
• Manages parking registration forms, decals and tracker, and communicates updates as needed.
• Oversees parking enforcement and coordinates with HR for disciplinary actions.
• Oversees electronic card system, including assignment and maintenance of entry cards and stickers.
• Monitors fire emergency notification system and coordinates with staff.

Skills

Public relations experience

Customer service

Supervisory experience

English communication

Microsoft Office proficiency

Customer service excellence

Willingness to learn security systems

Experience with older adults

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

Goodwin Living is a mission-driven nonprofit senior living and healthcare organization based in Alexandria, Virginia. We support, honor and uplift older adults and the people who care for them by creating a workplace rooted in purpose, belonging and growth. Our culture has earned consistent recognition, including Top Workplace honors in the D.C. region since 2019, national recognition by USA Today and Nurse.com, and Top Virginia Employers for Intern Awards recognition since 2022. These honors are based on team member feedback and reflect what our team values most.

About the Position

The Reception Desk Supervisor is primarily responsible for overseeing reception desk operations and directly supervising the team serving residents, visitors, guests, and team members.

The pay for this role is $28.00/hr

The hours for this role are 9am-5pm

Job Duties

• Oversees reception desk operations, ensuring the needs of residents, visitors and team members are met in a timely, efficient, and courteous manner.
• Trains reception desk team and other appropriate staff in reception desk procedures that support residents, family members, visitors, and team members. responsibilities.
• Assists with monitoring fixed security camera views.
• Responds to monitored entry point requests for access to the building and parking garage.
• Handles requests related to resident keyless locking system which includes directly assisting or arranging assistance for residents, low battery replacement and maintaining hard key in case of emergency.
• Manages parking registration processes for residents, team members, guests, and visitors. This includes monitoring and updating the parking registration forms and tracker; issuing valid parking decals and hangtags, and communicating updates as needed.
• Oversees parking enforcement. Responds to parking complaints and collaborates with the Director of Facilities Management on issues related to team member and resident parking. Partners with Human Resources when disciplinary action is needed.
• Oversees electronic card system, including the assignment and maintenance of entry cards and parking stickers.
• Monitors fire emergency notification system and communicates with appropriate staff when necessary, including completion of necessary paperwork.

Qualifications

• Must be a high school graduate.
• Minimum of two years’ experience required in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English required.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.
• Must demonstrate outstanding customer service skills and possess the ability to deal tactfully with others.
• Willingness and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with the older adult population is a plus.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• 401k Retirement Plan
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.