Reception Desk Supervisor - Growth, Purpose, Great Benefits

Goodwin Living; Alexandria (VA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

401k Plan

Tuition Assistance

Job summary

Goodwin Living, a nonprofit senior living and healthcare organization based in Alexandria, Virginia, seeks a Reception Desk Supervisor to oversee the front desk operations and supervise the team serving residents, visitors, and staff.

The role requires a high school diploma, supervisory experience, and strong English communication. Hours are 9am–5pm with a pay rate of $28.00 per hour; proficiency in Microsoft Office and familiarity with security systems are a plus.

Qualifications

• Must have a high school diploma.
• Minimum of two years’ experience in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English required.
• Proficiency in Microsoft Excel, Word, Teams, and PowerPoint.
• Must demonstrate outstanding customer service skills and the ability to deal tactfully with others.
• Willingness and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with older adult population is a plus.

Responsibilities

• Oversees reception desk operations, ensuring timely, efficient, and courteous service for residents, visitors and team members.
• Trains reception desk team in procedures supporting residents, families, visitors, and staff.
• Assists with monitoring fixed security camera views.
• Responds to monitored entry point requests for access to the building and parking.
• Handles requests related to resident keyless locking system and emergency key management.
• Manages parking registration forms, decals and tracker, and communicates updates as needed.
• Oversees parking enforcement and coordinates with HR for disciplinary actions.
• Oversees electronic card system, including assignment and maintenance of entry cards and stickers.
• Monitors fire emergency notification system and coordinates with staff.

Skills

Public relations experience

Customer service

Supervisory experience

English communication

Microsoft Office proficiency

Customer service excellence

Willingness to learn security systems

Experience with older adults

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

Goodwin Living, a nonprofit senior living and healthcare organization based in Alexandria, Virginia, seeks a Reception Desk Supervisor to oversee the front desk operations and supervise the team serving residents, visitors, and staff.

The role requires a high school diploma, supervisory experience, and strong English communication. Hours are 9am–5pm with a pay rate of $28.00 per hour; proficiency in Microsoft Office and familiarity with security systems are a plus.