Reception & Client Experience Specialist

H&R Block, Inc.; Salisbury (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Salisbury, NC is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside tax professionals.

This in-person role offers on-the-job training and a stepping stone into tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will handle confidential client information with

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Fast-paced environment

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Salisbury, NC is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside tax professionals.

This in-person role offers on-the-job training and a stepping stone into tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will handle confidential client information with