Reception Assistant (Part-time)- Stafford Campus Staff Pool

Houston Community College; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Community College in Houston, TX seeks a front desk receptionist to operate a multi-line telephone system, greet visitors, provide information, and route calls. Under direct supervision, perform basic front office duties and maintain an updated phone list.

Responsibilities include answering calls, delivering accurate information about registration, financial aid, testing, and counseling, and directing students to appropriate offices.

Qualifications

• High school diploma or equivalent required.
• 1 year of related experience; 2 years preferred.
• Prefer switchboard experience.
• Knowledge of schedule, calendars and college events.
• Ability to listen and understand oral communication; customer service oriented.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Expedite calls by giving clear, concise information.
• Provide excellent customer service to all callers and visitors.
• Provide current information to visitors and callers.
• Give general information about registration, financial aid, testing, counseling, etc., and refer to appropriate person or department.
• Greet visitors and direct them to the right personnel or department.
• Maintain and update phone list for college offices and departments.

Skills

Customer service

Communication

Listening skills

Organization

Switchboard experience

Education

High school diploma or GED

Tools

Phone system

Multiline telephone

Job description

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answer and transfer telephone calls, handling multiple lines;

Expedite phone calls by giving clear, concise, specific information;

Provide excellent customer service to all callers and visitors;

Provide current and correct information to visitors and callers;

Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department;

Greet visitors and directs them to appropriate personnel or department; and

Maintain and update phone list for college offices and departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

One (1) year of related experience required; two (2) years preferred.

Prefer switchboard experience.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of schedule, catalog, events, calendar and other college/system events and activities;

Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;

Ability to listen and to understand oral communication;

Customer service skills; and

Neat personal appearance.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

The Organization

Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is theCulture & Culinary Capital of Texaswith more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator
Office of Equal Opportunity and Title IX

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environmentthat encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].