Student Services Receptionist

Houston City College; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Community College is seeking an receptionist to operate a multi-line telephone system and relay calls. You will provide information and directions to callers and visitors in a courteous manner under supervision, performing basic front office tasks.

Responsibilities include answering and transferring calls, sharing current information about registrations, financial aid, testing and counseling, and guiding students to the appropriate offices.

Qualifications

• High school diploma or equivalent required.
• 1 year of related experience required; two years preferred.
• Prefer switchboard experience.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Expedite phone calls by giving clear, concise information.
• Provide excellent customer service to all callers and visitors.
• Provide current and correct information to visitors and callers.
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refer students to appropriate person or department.
• Greet visitors and direct them to appropriate personnel or department; and
• Maintain and update phone list for college offices and departments.

Skills

Excellent communication

Schedule/catalog/events knowledge

Telephone functions knowledge

Active listening

Customer service

Neat personal appearance

Education

High school diploma or equivalent

Tools

Telephone switchboard

Job description

Houston Community College is seeking an receptionist to operate a multi-line telephone system and relay calls. You will provide information and directions to callers and visitors in a courteous manner under supervision, performing basic front office tasks.

Responsibilities include answering and transferring calls, sharing current information about registrations, financial aid, testing and counseling, and guiding students to the appropriate offices.