Reception and Marketing Assistant

Classic Granite and Marble; Virginia; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits

Job summary

Classic Granite & Marble offers a Front Desk and Marketing Administrative Assistant position on-site in Powhatan, VA. You will greet showroom visitors, answer calls, and support marketing and showroom needs, working with the Marketing Manager and Sales team to ensure excellent customer service.

The role requires a high school diploma or equivalent, strong communication and organizational skills, and proficiency with Microsoft 365; Canva experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service, communication, and organizational skills are essential.
• Proficiency with Microsoft 365 (Word, Excel, Outlook, PowerPoint) is required.
• Canva or newsletter tools experience is a plus.

Responsibilities

• Greet showroom visitors and answer a multi-line phone system.
• Coordinate with the sales team for prompt customer assistance and smooth handoffs.
• Record customer information and perform routine administrative tasks.
• Complete opening/closing procedures and keep the reception area organized.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

MS 365

Canva

Education

High school diploma or equivalent

Tools

Microsoft 365

Canva

Job description

Classic Granite & Marble has been in business for 19 years and is Virginia's largest and premier stone fabricator. We have a beautiful showroom that leads into our office spaces, and our warehouse and fabrication facility. We offer full-time positions with benefits. We are conveniently located 6 minutes from Westchester Commons, in Powhatan, VA. We rely on our team members to provide exceptional white glove service to all of our customers. Teamwork is one of our key success tools. If you are team-minded, customer focused, detail oriented, like working in a creative and fast paced environment, and are ready for a new challenge.

Position Summary

The Front Desk and Marketing Administrative Assistant provides a welcoming, professional experience for CGM customers while supporting marketing activities and showroom needs. This position reports to the Marketing Manager and works closely with the Sales Director, Sales Manager, and sales team to coordinate customer assistance and shared projects.

Responsibilities and Duties

• Greet showroom visitors, answer a multi-line telephone system, route calls, and communicate accurate messages.
• Coordinate with the sales team to ensure customers receive prompt assistance and smooth handoffs.
• Accurately record customer information and assist with routine administrative tasks.
• Complete opening and closing procedures and keep the reception area organized and ready for customers.
• Assist with showroom signage, inventory information updates, and organization of brochures, samples, and promotional materials.
• Update marketing spreadsheets, contact lists, files, and tracking documents.
• Help prepare slides for the Friday weekly huddle, including collecting updates and formatting content.
• Assist with newsletters, customer communications, review requests, and basic marketing materials using approved templates.
• Support event preparation and provide occasional roadshow coverage, including greeting visitors and collecting lead information.
• Coordinate priorities and coverage with the Marketing Manager and perform other related duties as assigned.

Qualifications and Skills

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Attention to detail, dependable attendance, and consistent follow-through.
• Ability to manage multiple priorities and work effectively across departments.
• Proficiency with Microsoft 365, including Word, Excel, Outlook, and PowerPoint.
• Ability to learn internal software and maintain accurate records.
• Reception, administrative, or marketing support experience preferred.
• Experience with Canva or newsletter tools is a plus.

Schedule and Work Environment

This is an on-site position with alternating Saturdays and a corresponding weekday off or a regular Tuesday through Saturday schedule, based on business needs. Occasional event and roadshow coverage may include evenings or weekends.

Work includes computer and telephone use, sitting, standing, walking, and occasional handling of event supplies and promotional materials.

This description outlines the primary responsibilities of the position and is not all-inclusive. Other related duties may be assigned.