Marketing Assistant / Reception

Canyon Creek Cabinet Company; Monroe (WA); On-site; USD 33,000 - 44,000; Full time

Job summary

Canyon Creek Cabinet Company in Monroe, WA is seeking a Marketing Assistant / Reception to be the first point of contact for customers, vendors, dealers, designers, contractors and visitors. You will manage calls, schedule showroom appointments, maintain showroom presentation, and support the Marketing, Showroom, and Sales teams.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office and Salesforce CRM.

Qualifications

• Previous receptionist or admin experience preferred.
• Proficient with Microsoft Word, Excel, Outlook and Salesforce CRM.
• Coordinate showroom appointments and manage showroom communications.
• Assist Marketing, Showroom and Sales teams and welcome visitors.

Responsibilities

• Manage incoming calls and visitors and coordinate sign-in and appointments.
• Schedule showroom appointments and tours using MS Bookings and Showroom Outlook calendar.
• Maintain showroom presentation and supplies and respond to showroom inquiries.
• Support marketing literature projects and processing sample/product requests.
• Communicate information between customers and internal teams, and coordinate showroom communications.

Skills

Customer service

Communication

Administrative support

Attention to detail

Showroom coordination

Tools

MS Office

Salesforce CRM

Job description

Canyon Creek is a leading West Coast semi-custom cabinet manufacturer. The options, resources, support and commitment we bring to every project make us a trusted partner. At Canyon Creek Cabinet Company, we come together with one goal – delight our customers. We are a leader in premium, semi-custom cabinetry design and manufacturing. Selling through distribution for more than 40 years, our incredible range of options, expertise and support make us the West coast cabinetry partner of choice.

Company Culture:

Our culture is of huge importance. We are looking for people who will be a great fit. Here is what we love about our culture:

• Customer Focus - We build partnerships, our customer's success is our success
• Trust - We operate with integrity and fairness, we are reliable
• Teamwork - We empower each other, we are committed as a team
• Excellence - We take tremendous pride in our work, products and services

Scope of Position:

The Marketing Assistant / Reception serves as the first point of contact for Canyon Creek Cabinet Company customers, vendors, dealers, designers, contractors, and other visitors. This position provides professional and welcoming front-desk support while assisting the Marketing, Showroom, Sales, Customer Service, and other internal teams.

The Marketing Assistant / Reception is responsible for managing incoming calls and visitors, coordinating showroom appointments and tours, maintaining showroom presentation and supplies, supporting marketing and literature projects, processing sample and product requests, and communicating information between customers and internal team members.

Experience and Qualifications:

• Previous receptionist, administrative, customer service, showroom, or office experience preferred.
• Strong attention to detail and accuracy.
• Ability to communicate clearly and professionally with customers, vendors, dealers, designers, and employees.
• Proficiency with Microsoft Office, including Microsoft Word, Excel, Outlook, and CRM – Salesforce.
• Assist customers, dealers, designers, and contractors visiting the showroom, in general (ie, sign-in, letting CC employee know visitor is here, setting up new appointments if necessary, etc.).
• Direct customers, dealers, and designers to sample doors based on wood species, color, and finish.
• Pull wood chip samples and sample materials for customers, dealers, designers, and contractors
• Provide general assistance and information while directing product-specific questions to the appropriate Sales, Customer Service, or Showroom Representative.
• Coordinate communication between visitors and the appropriate internal employee.
• Coordinate showroom appointments for customers, dealers, and designers using MS Bookings App and Showroom Outlook calendar.
• Direct customers to self-service MS Bookings app to schedule appointments; help troubleshoot should any issues arise.
• Manage showroom email responses and any inquiries.
• Monitor showroom voicemail and respond to requests by contacting customers, dealers, or designers to assist where necessary. to schedule requested showroom visits.
• Notify and schedule Showroom Representatives regarding customer, dealer, and designer arrivals.
• Communicate daily appointment schedules and notify appropriate team members of scheduled one-on-one appointments and walk-in visitors.
• Base range is $24.00 to $32.00 per hour, Non-Exempt Status , depending on education, experience, knowledge, skills, and abilities