Recepción del hotel

Best Western Redondo Beach Inn; Redondo Beach (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Best Western Redondo Beach Inn in Redondo Beach, CA, is seeking a friendly Front Desk Agent to welcome guests and manage daytime operations with warmth and efficiency. You will handle check-ins and check-outs, manage reservations in the PMS, assist with inquiries, and coordinate with housekeeping to ensure room readiness.

A professional appearance, excellent English communication, and a guest-first attitude are essential for success in this fast-paced role.

Qualifications

• Front desk or hospitality/customer service experience required.
• Shift 7 am–3 pm, three to four days a week.
• Excellent communication and interpersonal skills; fluent in English.
• Proficiency with hotel PMS software.
• Ability to multitask and stay composed in a fast-paced environment.
• Flexible availability; weekends/holidays may be required.
• Professional appearance and guest-first attitude.
• High school diploma or equivalent.

Responsibilities

• Greet and check in/check out guests warmly and professionally.
• Manage reservations using hotel PMS software.
• Assist guests with inquiries, requests and complaints with prompt service.
• Process payments, issue room keys, and maintain guest accounts.
• Coordinate with housekeeping and maintenance for room readiness.
• Provide local dining, attraction, and transportation recommendations.

Skills

Customer service

English fluency

Multitasking

Communication skills

Team player

Education

High school diploma

Tools

PMS software

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

About the Role:

Best Western Redondo Beach Inn is looking for a friendly and motivated Hotel Front Desk Agent to be the face of our guest experience in beautiful Redondo Beach, CA. If you love people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we want to hear from you!

Responsibilities:

• Greet and check in/check out guests in a warm, professional manner.
• Manage reservations using hotel property management systems.
• Handle guest inquiries, requests, and complaints with prompt, courteous service.
• Process payments, issue room keys, and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Provide local recommendations for dining, attractions, and transportation in the Redondo Beach area.

Requirements:

• Prior hotel front desk or hospitality customer service experience.
• Availability shift needed 7 am to 3 pm. Three to Four days a week.
• Strong communication and interpersonal skills. Must be fluent in English. Multi-Lingual a plus.
• Proficiency with hotel PMS software.
• Ability to multitask and stay composed in a busy front desk environment.
• Flexible availability. May include weekends and/or holidays.
• Professional appearance and a positive, guest-first attitude.
• High school diploma or equivalent required.

About Us:

Best Western Redondo Beach Inn is a trusted destination for travelers seeking comfort and convenience just steps from the stunning Southern California coastline. As part of the globally recognized Best Western brand, we are committed to high standards of hospitality and guest satisfaction. Our team enjoys a supportive work environment, competitive pay, and the pride of representing one of Redondo Beach's favorite places to stay.