Hotel Front Desk

Best Western; Redondo Beach (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Best Western Redondo Beach Inn is seeking a friendly Front Desk Agent to greet guests, check them in and out, and deliver exceptional hospitality on the California coast. You will manage reservations with our PMS, handle inquiries, and coordinate with housekeeping to ensure room readiness.

This role requires strong communication, a polished appearance, and a guest-first attitude. English fluency is mandatory, with multilingual skills considered a plus; weekend/holiday shifts may be needed.

Qualifications

• High school diploma or equivalent.
• Experience in front desk or hospitality customer service preferred.
• Availability 7 am–3 pm, 3–4 days a week.
• Fluency in English; multilingual a plus.
• Strong communication and interpersonal skills.
• Proficiency with hotel PMS software.

Responsibilities

• Greet and check in/check out guests warmly.
• Manage reservations using the hotel PMS.
• Handle inquiries, requests, and complaints.
• Process payments and issue room keys.
• Coordinate with housekeeping and maintenance.
• Provide local dining, attractions, and transport recommendations.

Skills

Customer service

Communication

Multitasking

English fluency

Education

High school diploma or equivalent

Tools

Hotel PMS software

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

About the Role:

Best Western Redondo Beach Inn is looking for a friendly and motivated Hotel Front Desk Agent to be the face of our guest experience in beautiful Redondo Beach, CA. If you love people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we want to hear from you!

Responsibilities:

• Greet and check in/check out guests in a warm, professional manner.
• Manage reservations using hotel property management systems.
• Handle guest inquiries, requests, and complaints with prompt, courteous service.
• Process payments, issue room keys, and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Provide local recommendations for dining, attractions, and transportation in the Redondo Beach area.

Requirements:

• Prior hotel front desk or hospitality customer service experience preferred.
• Availability shift needed 7 am to 3 pm. Three to Four days a week.
• Strong communication and interpersonal skills. Must be fluent in English. Multi-Lingual a plus.
• Proficiency with hotel PMS software.
• Ability to multitask and stay composed in a busy front desk environment.
• Flexible availability. May include weekends and/or holidays.
• Professional appearance and a positive, guest-first attitude.
• High school diploma or equivalent required.

About Us:

Best Western Redondo Beach Inn is a trusted destination for travelers seeking comfort and convenience just steps from the stunning Southern California coastline. As part of the globally recognized Best Western brand, we are committed to high standards of hospitality and guest satisfaction. Our team enjoys a supportive work environment, competitive pay, and the pride of representing one of Redondo Beach's favorite places to stay.