ReBath - Call Center Agent

Bathworks; Rochester Hills (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Bathworks is seeking a Call Center Representative to join our in-person team. You will generate leads through outbound calls, qualify prospects, and set appointments for our sales staff.

You’ll maintain accurate CRM records and report on activity, while collaborating with peers to optimize processes in a fast-paced environment. The ideal candidate has 5+ years in customer service, strong communication skills, and proficiency with MS Word, Excel, and Outlook.

Qualifications

• Minimum 5 years of customer service experience.
• Excellent communication and time management skills.
• Experience navigating CRM software and lead tracking systems.
• Strong attention to detail and a proactive attitude.

Responsibilities

• Outbound lead generation to identify potential customers.
• Set appointments for sales reps with qualified leads.
• Maintain and update lead databases in the CRM; generate regular reports.
• Collaborate with call center supervisor to refine lead generation strategies.
• Meet and exceed monthly and quarterly lead targets; monitor KPIs.

Skills

Customer service

Communication skills

Time management

CRM navigation

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

CRM software

Job description

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!

RESPONSIBILITIES

Lead Generation Extraordinaire:

• Dive into outbound calls with zest to generate leads and discover potential customers.
• Explore diverse prospecting methods to expand our lead database.
• Qualify leads like a pro based on our predetermined criteria.

Appointment Setting Maestro:

• Master the art of setting appointments for our stellar sales representatives with qualified leads.
• Juggle and coordinate appointments with finesse.
• Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.

Database Rockstar:

• Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
• Record lead interactions in our cutting-edge CRM system.
• Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.

Collaboration Champion:

• Work closely with the call center supervisor and contemporaries to align lead generation strategies.
• Have a can-do attitude, ready to tackle a fast-paced, fun environment.
• Together, let's take our lead generation game to new heights!

Performance Metrics:

• Meet and exceed monthly and quarterly lead generation targets.
• Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

QUALIFICATIONS:

• 5 Years of customer service experience
• Proficient with MS Word, Excel, and Outlook.
• Your communication skills are top-notch.
• Attention to detail with effective time management and organizational skills.
• Navigate CRM software and lead tracking systems with ease.
• Friendly, enthusiastic, and customer-service oriented Goal-oriented and ready to achieve stellar results.
• Self-motivated and strong work ethic
• High school Diploma or GED Required.

Skills:

• Persuasion and influence.
• Relationship building and networking.
• Ability to work independently and as part of a team.
• Time management and organizational skills.
• Adaptability to changing market trends.

Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift: 8-hour shift, some evenings, and weekends are required

Work setting: In-person

Education: High school or equivalent