Lead Customer Service Representative

Gubbels Heating and Air Conditioning; Waterloo (IA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Wages starting at $20/hr with incentives

Medical & dental insurance

Paid Time Off + Major holidays paid

Frequent celebrations, meals, events & recognitions

Company-wide, daily leadership training

Job summary

A values-driven company in Waterloo is seeking a Lead Customer Service Representative. The role requires excellent phone skills, strong attention to detail, and the ability to work well within a team. Responsibilities include managing calls, scheduling appointments, and supporting team members. Competitive wages with incentives and benefits such as medical insurance and paid time off are included.

Qualifications

• Microsoft Office experience is essential.
• Proactive and enjoys problem-solving.
• Ability to multitask effectively within a team setting.

Responsibilities

• Meet daily call quotas and manage appointments.
• Greet visitors reflecting company values.
• Assist team members to achieve common goals.

Skills

Customer service/phone skills

Solid organizational skills

Microsoft Office experience

Job description

Lead Customer Service Representative

Are you looking to be part of a values based company that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results?

Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative.

Along with getting to hang with an amazing group of people that want you to succeed, other benefits include:

• Wages starting at $20/hr with incentives
• Medical & dental insurance
• Paid Time Off + Major holidays paid
• Frequent celebrations, meals, events & recognitions
• Company-wide, daily leadership training

What You Will Be Doing:

• Responsible for meeting the quota of calls on the daily schedule.
• Greets all visitors to our building in a way that reflects our company\'s values
• Takes incoming customer phone calls and books appointments into the system with accuracy.
• Makes outbound calls to fill schedule as needed.
• Helps other team members to achieve common goals
• Manages our Club Membership program.

What You’ll Need to Succeed:

• Microsoft Office experience
• Customer service/phone skills
• Solid organizational skills with a demonstrated ability to multitask
• History of producing quality/accurate results
• Care and concern for other team members as well as external customers