Real-time Travel Support Specialist (Hybrid)

Zurich NA; Stevens Point (WI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Zurich Cover-More’s Travel Guard team is hiring a Customer Service Coordinator, Travel. You’ll serve as a trusted resource for travelers, delivering real-time support and coordinating solutions from first contact to resolution.

The role supports policyholders via phone, with a hybrid schedule (3 days in office, 2 days remote), offering growth, onboarding, and benefits as part of a global travel-insurance group.

Qualifications

• High school diploma or equivalent.
• 2+ years of providing exceptional customer service.
• Excellent written and verbal communication skills.
• Effective problem-solving skills.
• Proficient in MS Office programs while effectively multi-tasking.
• Ability to work either a morning or afternoon shift Mon-Fri with rotating weekends.

Responsibilities

• Handle inbound calls from policyholders on travel emergencies: lost luggage, replacements, rebooking, and concierge services.
• Deliver a positive phone experience using product knowledge and teamwork.
• Use critical thinking to provide out-of-the-box solutions for policyholders.
• Document interactions while communicating with policyholders.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

MS Office

Job description

Zurich Cover-More’s Travel Guard team is hiring a Customer Service Coordinator, Travel. You’ll serve as a trusted resource for travelers, delivering real-time support and coordinating solutions from first contact to resolution.

The role supports policyholders via phone, with a hybrid schedule (3 days in office, 2 days remote), offering growth, onboarding, and benefits as part of a global travel-insurance group.