Travel Insurance Care Specialist 2nd Shift (Hybrid)

Zurich Insurance Group; Houston (TX); Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Annual leave

Parental leave

Health plan

401(k) match

Resumo da oferta

Zurich Cover-More is hiring a customer service professional to assist American Express card members with travel and cell phone insurance benefits. In a fast-paced, relationship-focused role, you’ll build expertise across insurance products, use multiple systems, and create memorable experiences from start to finish.

This role supports a hybrid work schedule with 3 days in the office and 2 days remote, and requires strong communication, attention to detail, and the ability to manage several tasks

Qualificações

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy in gathering and entering information.
• Ability to manage and prioritize tasks with professionalism for high-end clientele.

Responsabilidades

• Provide a positive customer service experience over the phone while navigating claims situations.
• Maintain knowledge of insurance products and describe benefits to card members.
• Assist card members in beginning their process towards reimbursement in their claims.
• Multitask between handling phone calls, emails, and using multiple computer systems.
• Appropriately document and capture content of phone calls in the case management and policy systems.

Conhecimentos

Written communication

Verbal communication

Attention to detail

Time management

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Zurich Cover-More is hiring a customer service professional to assist American Express card members with travel and cell phone insurance benefits. In a fast-paced, relationship-focused role, you’ll build expertise across insurance products, use multiple systems, and create memorable experiences from start to finish.

This role supports a hybrid work schedule with 3 days in the office and 2 days remote, and requires strong communication, attention to detail, and the ability to manage several tasks