Hybrid Travel Assistance Coordinator (Bilingual)

Zurich; Houston (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zurich Cover-More’s Travel Guard team in Houston is seeking a Customer Service Coordinator to act as the front line of support for cruise guests and other travellers. You will coordinate risk mitigation, answer inquiries, and arrange medical and logistical assistance to ensure timely help during disruptions.

The role requires English fluency and strong communication, with a hybrid work setup offering 3 days in office and 2 days remote.

Qualifications

• English fluency with excellent telephone, verbal, and written communication.
• Strong computer proficiency; able to multi-task across systems and channels.
• Ability to multitask in a fast-paced environment and perform under pressure.
• Strong problem-solving orientation, including handling novel scenarios.
• Bilingual Spanish, or multilingual Spanish & Portuguese.

Responsibilities

• Provide telephone support and coordinate emergency evacuation and general assistance requests.
• Use approved resources to provide accurate referrals (e.g., medical, logistics, travel).
• Coordinate responses to travel disruptions: flight cancellations/delays, trip interruptions/cancellations, baggage delays.
• Monitor patient status and share updates with family members/travelling companions.
• Document end-to-end case handling thoroughly and accurately.
• Support telephone and document translation through authorized providers.
• Manage inbound/outbound communications (phone, email, fax, SMS).
• Initiate assessments and file claims on behalf of clients where appropriate.
• Collaborate with and support the Provider Network Group on onboarding/evaluating service providers.

Job description

Zurich Cover-More’s Travel Guard team in Houston is seeking a Customer Service Coordinator to act as the front line of support for cruise guests and other travellers. You will coordinate risk mitigation, answer inquiries, and arrange medical and logistical assistance to ensure timely help during disruptions.

The role requires English fluency and strong communication, with a hybrid work setup offering 3 days in office and 2 days remote.