Travel Claims Support Specialist (Hybrid)

Zurich; Houston (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule (3 days in office

2 days remote

Annual and personal leave, volunteer,

Job summary

Zurich Travel Guard is seeking a Claims Call Center Representative to support American Express cardholders with travel and cell phone insurance claims. You will deliver a compassionate customer experience over the phone and guide customers through initial claim steps.

You will work in a hybrid environment, with 3 days in the office and 2 days remote, and handle multiple systems while maintaining accuracy and empathy across inquiries.

Qualifications

• 1-2 years of customer service experience.
• Excellent written and verbal communication.
• Able to gather and enter information accurately and efficiently.

Responsibilities

• Deliver a positive and supportive customer experience over the phone while helping cardholders navigate claim situations.
• Become knowledgeable about travel and cell phone insurance products and explain benefits and coverage.
• Guide cardholders through the first steps of the claims process and explain what’s needed to pursue reimbursement.
• Balance calls, emails, and multiple computer systems in a fast-paced environment.
• Accurately document conversations and important claim details within case management and policy systems.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Empathy

Education

High school diploma or equivalent

Job description

Zurich Travel Guard is seeking a Claims Call Center Representative to support American Express cardholders with travel and cell phone insurance claims. You will deliver a compassionate customer experience over the phone and guide customers through initial claim steps.

You will work in a hybrid environment, with 3 days in the office and 2 days remote, and handle multiple systems while maintaining accuracy and empathy across inquiries.