Travel Contact Center Supervisor – Hybrid

Zurich Insurance Group; Houston (TX); Hybrid; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health plan

401(k) with employer matching

Paid parental leave

Zusammenfassung

Zurich Cover-More is seeking a dynamic leader to head a contact center team within Travel Guard. You will drive performance, planning, and development to deliver outstanding customer service and efficient operations.

In this hybrid role, responsibilities include workforce forecasting, coaching, and ensuring compliance with industry standards. A collaborative, high-performing culture will be fostered across the team.

Qualifikationen

• High school diploma or equivalent.
• Experience in a leadership role managing team performance.
• Strong communication and problem-solving skills.

Aufgaben

• Lead a team of 20-40+ front-line contact center professionals and Team Leads.
• Manage workflow, forecasting, scheduling, and delegation.
• Foster relationships with internal colleagues and customers to meet satisfaction targets.
• Meet service level goals within headcount constraints.
• Provide mid-year and year-end performance management for direct reports.
• Deliver corrective action up to termination.
• Foster employee development.

Kenntnisse

Customer service

Leadership

MS Office

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

Zurich Cover-More is seeking a dynamic leader to head a contact center team within Travel Guard. You will drive performance, planning, and development to deliver outstanding customer service and efficient operations.

In this hybrid role, responsibilities include workforce forecasting, coaching, and ensuring compliance with industry standards. A collaborative, high-performing culture will be fostered across the team.