Customer Service Leader – Hybrid, Growth & Impact

Zurich Insurance; Houston (TX); Hybrid; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Paid parental leave

Health plan

Zusammenfassung

Zurich Cover-More is seeking a Customer Service Supervisor to lead a 20-40+ member contact-center team and drive exceptional service delivery across the Travel Guard operation.

You will oversee workforce planning, scheduling, and performance management while fostering a positive team culture and ensuring compliance with standards. Hybrid work model with opportunities for growth exist within a global insurer.

Qualifikationen

• Leadership experience in managing front-line teams
• Strong customer service mindset with coaching abilities
• Excellent verbal and written communication skills
• Proactive problem-solving and decision-making
• Proficient in MS Office programs

Aufgaben

• Lead a team of 20-40+ front-line staff in daily contact-center operations
• Manage workflow, volume forecasting, assignments and scheduling
• Build relationships with internal teams and customers to resolve service issues
• Meet service level goals while managing headcount and staffing requirements
• Provide mid-year and year-end performance management and disciplinary actions

Kenntnisse

Leadership

Customer service

Communication

Problem solving

MS Office

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Zurich Cover-More is seeking a Customer Service Supervisor to lead a 20-40+ member contact-center team and drive exceptional service delivery across the Travel Guard operation.

You will oversee workforce planning, scheduling, and performance management while fostering a positive team culture and ensuring compliance with standards. Hybrid work model with opportunities for growth exist within a global insurer.