Travel Insurance Help Desk Specialist (Remote)

Zurich; Houston (TX); Híbrido; USD 22.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Volunteer leave

Paid parental leave

Health plan

401(k) with employer matching

Descripción de la vacante

Zurich Cover-More is hiring for Travel Guard team in Houston, seeking individuals to help travellers find suitable insurance, connect with customers by phone, ask questions, and recommend coverage that fits their plans.

The role offers a fast-paced environment with growth opportunities, a hybrid work model (3 days in office, 2 days from home), and a required background check to obtain state licenses for selling travel insurance in the US. Applications welcome from motivated communicators.

Formación

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi-task and stay organized.
• A positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.
• Ability to work 2nd shift between 12pm-10pm Monday-Friday with rotating weekend.
• Shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between 7pm-7am.

Responsabilidades

• Connect with customers through incoming calls and deliver a friendly, informative experience.
• Ask thoughtful questions and listen closely to understand each customer’s needs.
• Recommend travel insurance options that fit the customer’s coverage requirements.
• Provide clear and accurate information about products, services, and benefits.
• Document customer interactions accurately and professionally.
• Collaborate with leaders and teammates to grow in knowledge and skills.

Conocimientos

Strong communication skills

Customer service experience

Multi-tasking & organization

Positive attitude

Systems navigation

Attention to detail

2nd shift availability

Educación

High School Diploma or equivalent

Descripción del empleo

Zurich Cover-More is hiring for Travel Guard team in Houston, seeking individuals to help travellers find suitable insurance, connect with customers by phone, ask questions, and recommend coverage that fits their plans.

The role offers a fast-paced environment with growth opportunities, a hybrid work model (3 days in office, 2 days from home), and a required background check to obtain state licenses for selling travel insurance in the US. Applications welcome from motivated communicators.