Fort Worth Real-Time Transit Dispatcher (In-Office)

Via; Fort Worth (TX); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical plans

401k matching

Job summary

Via is seeking a Dispatcher to manage day-to-day transit operations from our Fort Worth, TX office. You will be the go-to person for live troubleshooting and will collaborate with operations, support, and product teams to plan and improve services.

This is an in-person role with a 5‑day workweek (4 weekdays + 1 weekend day). Salary starts at $19.00 per hour, plus medical plans and 401k matching; successful drug test is required.

Qualifications

• Experience making real-time operational decisions.
• Ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication.

Responsibilities

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues.
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation.
• Build strong cross-functional relationships across Via teams and external partners.
• Leverage operating and troubleshooting expertise to support other live operations, phone and email.
• Effectively prioritize live operational issues and take action based on information received.
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance.

Skills

Real-time troubleshooting

Cross-functional work

Strong communication

Fast-paced

Job description

Via is seeking a Dispatcher to manage day-to-day transit operations from our Fort Worth, TX office. You will be the go-to person for live troubleshooting and will collaborate with operations, support, and product teams to plan and improve services.

This is an in-person role with a 5‑day workweek (4 weekdays + 1 weekend day). Salary starts at $19.00 per hour, plus medical plans and 401k matching; successful drug test is required.