Real-Time Transit Dispatcher – On-Site

Via; San Jose (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Via in San Jose, CA is seeking a Dispatcher to manage day-to-day transit operations in person. You will be the go-to person for live troubleshooting decisions, coordinating with drivers, riders, and internal teams to keep services running smoothly.

You will build cross-functional relationships, adapt plans in real time, and apply knowledge of Via products to make quick, well-judged decisions. The role demands fast thinking, clear communication, and a strong ownership mindset to deliver reliable

Qualifications

• Experience coordinating live transit operations.
• Ability to troubleshoot driver and rider issues quickly.
• Excellent communication and decision-making under pressure.
• Strong collaboration with operations and product teams.

Responsibilities

• Proactively adjust daily operating plans based on real-time inputs.
• Prioritize issues as a real-time point of contact and provide solutions.
• Build cross-functional relationships with Via teams and partners.
• Support other live operations and response channels as needed.
• Make ad hoc decisions using knowledge of Via products.
• Communicate effectively with drivers and riders.

Skills

Real-time troubleshooting

Cross-functional collaboration

Communication

Prioritization under pressure

Empathy & customer focus

Job description

Via in San Jose, CA is seeking a Dispatcher to manage day-to-day transit operations in person. You will be the go-to person for live troubleshooting decisions, coordinating with drivers, riders, and internal teams to keep services running smoothly.

You will build cross-functional relationships, adapt plans in real time, and apply knowledge of Via products to make quick, well-judged decisions. The role demands fast thinking, clear communication, and a strong ownership mindset to deliver reliable