Dispatcher

Via; San Jose (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Via in San Jose, CA is seeking a Dispatcher to manage day-to-day transit operations in person. You will be the go-to person for live troubleshooting decisions, coordinating with drivers, riders, and internal teams to keep services running smoothly.

You will build cross-functional relationships, adapt plans in real time, and apply knowledge of Via products to make quick, well-judged decisions. The role demands fast thinking, clear communication, and a strong ownership mindset to deliver reliable

Qualifications

• Experience coordinating live transit operations.
• Ability to troubleshoot driver and rider issues quickly.
• Excellent communication and decision-making under pressure.
• Strong collaboration with operations and product teams.

Responsibilities

• Proactively adjust daily operating plans based on real-time inputs.
• Prioritize issues as a real-time point of contact and provide solutions.
• Build cross-functional relationships with Via teams and partners.
• Support other live operations and response channels as needed.
• Make ad hoc decisions using knowledge of Via products.
• Communicate effectively with drivers and riders.

Skills

Real-time troubleshooting

Cross-functional collaboration

Communication

Prioritization under pressure

Empathy & customer focus

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Dispatcher,you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

**This is an in-person position. You will be working from our office in San Jose, CA.

What You'll Do:

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
• Effectively prioritize live operational issues and take action based on the information received
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Ownership mentality: take full responsibility for delivering great service to driver-partners
• Proactive: able to think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: you excel at active listening and collaboration
• Comfortable with ambiguity: make thoughtful choices between imperfect options
• Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
• Observant and keen to improve: if something’s not working, you come up with a better way
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $30/hour
  • Shifts will be5 days a week (Monday to Friday)
  • 35 hours a week
  • Hours available (subject to change):
    • 5:00 AM - 12:00 PM PT
    • 2:00 PM - 9:00 PM PT
• We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
• Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.