Real-Time Trading Operations Analyst

ICE Clear Europe Limited; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Intercontinental Exchange's Trade Operations team in Atlanta is seeking a Trade Operations Analyst who will serve as the front line for customers using ICE's trading platforms. You will monitor real-time activity, provide guidance, and help ensure smooth operations across futures markets.

The role requires strong market knowledge, analytical problem-solving, and excellent communication skills to train users and resolve issues promptly.

Qualifications

• College degree or equivalent work experience in a customer-focused environment.
• Knowledge of commodity markets, financial trading, or equity brokerage; futures exposure a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication; customer-service oriented.
• Ability to multitask and work well in a team.
• Familiarity with Salesforce, ServiceNow, or MS Office is a plus.

Responsibilities

• Conduct real-time surveillance of electronic trading activity in ICE Futures products.
• Provide training on the ICE website and trading platform functionality.
• Respond quickly to customer inquiries with effective troubleshooting.
• Support new and existing customers in using our proprietary systems.
• Monitor system health and escalate high-priority issues as needed.
• Produce operational reports with metrics and tracking of queries.

Skills

Analytical skills

Attention to detail

Multitasking

Strong communication

Team player

Customer service mindset

Salesforce

ServiceNow

MS Office

Education

College degree or equivalent work experience in a customer-focused environment

Job description

Intercontinental Exchange's Trade Operations team in Atlanta is seeking a Trade Operations Analyst who will serve as the front line for customers using ICE's trading platforms. You will monitor real-time activity, provide guidance, and help ensure smooth operations across futures markets.

The role requires strong market knowledge, analytical problem-solving, and excellent communication skills to train users and resolve issues promptly.