Real-Time Trade Operations Specialist

Intercontinental Exchange (ICE); Atlanta (GA); On-site; USD 70,000 - 105,000; Full time

Job summary

Intercontinental Exchange (ICE) is seeking a Trade Operations Analyst to support customers of our proprietary trading systems, perform real-time surveillance of ICE Futures markets, and deliver effective training on platform functionality. The role emphasizes quick issue resolution and strong client service.

You will analyze trading activity, generate operational reports, and collaborate with teams to ensure health and reliability of our systems, contributing to transparency in the financial

Qualifications

• College degree or equivalent work experience in a customer-focused environment.
• Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus.
• Strong problem-solving, analytical skills, attention to detail, and multitasking ability.
• Excellent communication and interpersonal skills with a teamwork mindset.
• Familiarity with Salesforce, ServiceNow, or MS Office.

Responsibilities

• Conduct real-time surveillance of electronic trading activity in ICE Futures products.
• Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets.
• Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues.
• Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training.
• Monitor the health and usage of our systems, escalating recurring or high-priority issues.
• Produce operational reports to provide metrics and tracking of queries.

Skills

Problem-solving

Analytical skills

Communication skills

Team player

Education

College degree or equivalent

Tools

Salesforce

ServiceNow

MS Office

Job description

Intercontinental Exchange (ICE) is seeking a Trade Operations Analyst to support customers of our proprietary trading systems, perform real-time surveillance of ICE Futures markets, and deliver effective training on platform functionality. The role emphasizes quick issue resolution and strong client service.

You will analyze trading activity, generate operational reports, and collaborate with teams to ensure health and reliability of our systems, contributing to transparency in the financial