Real-Time Trading Operations Analyst — Platform Support

ICE; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Intercontinental Exchange, Inc. in Atlanta is seeking a Trade Operations Analyst to be the frontline liaison for our trading platform customers. You will monitor real-time trading activity, understand our products and markets, and deliver rapid support to ensure smooth operations.

You will train customers on the ICE website and trading platform, troubleshoot issues, generate reports, and collaborate with teams to maintain system health and provide reliable service.

Qualifications

• Bachelor's degree or equivalent work experience in a customer-focused environment.
• Knowledge of commodity markets, financial trading, or equity brokerage; futures markets a plus.
• Strong problem-solving, analytical skills, attention to detail, and multitasking.
• Excellent communication and interpersonal skills.
• Team player with a customer-service mindset.

Responsibilities

• Conduct real-time surveillance of electronic trading activity in ICE Futures products.
• Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets.
• Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues.
• Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training.
• Monitor the health and usage of our systems, escalating recurring or high-priority issues.
• Produce operational reports to provide metrics and tracking of queries.

Skills

Salesforce

ServiceNow

MS Office

Analytical thinking

Communication

Education

College degree or equivalent

Tools

Salesforce

ServiceNow

MS Office

Job description

Intercontinental Exchange, Inc. in Atlanta is seeking a Trade Operations Analyst to be the frontline liaison for our trading platform customers. You will monitor real-time trading activity, understand our products and markets, and deliver rapid support to ensure smooth operations.

You will train customers on the ICE website and trading platform, troubleshoot issues, generate reports, and collaborate with teams to maintain system health and provide reliable service.