Trade Operations Analyst

ICE; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Intercontinental Exchange, Inc. in Atlanta is seeking a Trade Operations Analyst to be the frontline liaison for our trading platform customers. You will monitor real-time trading activity, understand our products and markets, and deliver rapid support to ensure smooth operations.

You will train customers on the ICE website and trading platform, troubleshoot issues, generate reports, and collaborate with teams to maintain system health and provide reliable service.

Qualifications

• Bachelor's degree or equivalent work experience in a customer-focused environment.
• Knowledge of commodity markets, financial trading, or equity brokerage; futures markets a plus.
• Strong problem-solving, analytical skills, attention to detail, and multitasking.
• Excellent communication and interpersonal skills.
• Team player with a customer-service mindset.

Responsibilities

• Conduct real-time surveillance of electronic trading activity in ICE Futures products.
• Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets.
• Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues.
• Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training.
• Monitor the health and usage of our systems, escalating recurring or high-priority issues.
• Produce operational reports to provide metrics and tracking of queries.

Skills

Salesforce

ServiceNow

MS Office

Analytical thinking

Communication

Education

College degree or equivalent

Tools

Salesforce

ServiceNow

MS Office

Job description

Intercontinental Exchange (ICE) Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces.

Responsibilities

• Conduct real-time surveillance of electronic trading activity in ICE Futures products
• Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
• Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
• Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
• Monitor the health and usage of our systems, escalating recurring or high-priority issues
• Produce operational reports to provide metrics and tracking of queries

Knowledge And Experience

• College degree or equivalent work experience in a customer-focused environment
• Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
• Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
• Strong communication skills with demonstrated interpersonal skills
• Team player, with commitment to service to our customers and their needs
• Working knowledge of at least one of Salesforce, ServiceNow, MS Office

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.