Real-Time Roadside & Towing Dispatcher

NETC Fleet Services; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and disability plans

AFLAC plans

Paid vacation time and holidays

Job summary

New England Truck Center is seeking a highly motivated Dispatcher to schedule and dispatch trucks and drivers on real-time calls for roadside service, towing, and hauling. The Dispatcher will work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.

This full-time role requires prioritization, strong communication, and the ability to handle urgent customer requests with a customer-service focus.

Qualifications

• High school diploma or equivalent.
• Prior road service, towing, or emergency dispatch experience preferred.
• Proven ability to manage multiple urgent tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls and direct them to the appropriate department.
• Coordinate and dispatch multiple drivers and trucks in real time.
• Gather and relay dispatch details quickly to drivers and supervisors.
• Input billing and dispatch details into TowBook and other systems.
• Provide accurate information to drivers as needed.
• Assist management with driver scheduling and tasking.
• Maintain high levels of customer service and fulfill requests.
• Resolve issues calmly and professionally and ensure paperwork is complete.

Skills

High sense of urgency

Adaptability to changing needs

Strong problem-solving abilities

Computer proficiency and office skills

TowBook knowledge

Phone handling for long periods

Dispatch coordination

Education

High school diploma

Tools

TowBook

Job description

New England Truck Center is seeking a highly motivated Dispatcher to schedule and dispatch trucks and drivers on real-time calls for roadside service, towing, and hauling. The Dispatcher will work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.

This full-time role requires prioritization, strong communication, and the ability to handle urgent customer requests with a customer-service focus.