Real-Time Roadside Dispatch Specialist

New England Truck Center; Pembroke (NH); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Life and Disability plans

AFLAC plans

Paid vacation time and holidays

Job summary

New England Truck Center is seeking a highly motivated Dispatcher to schedule and dispatch trucks and drivers on real time calls for roadside service assistance, towing, and hauling. The role collaborates with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.

The position is full time, Monday through Friday with weekend and on-call availability, 8-9 hours per day and potentially into a second shift.

Qualifications

• High school diploma is required.
• Experience in road service, towing, or emergency dispatch preferred.
• Strong computer and office skills.

Responsibilities

• Answer all incoming calls and direct them to the appropriate department.
• Coordinate and dispatch multiple drivers and trucks in real time.
• Relay accurate information to drivers and supervisors for billing and dispatching.
• Document and enter dispatch and billing details into TowBook and other data platforms.
• Ensure drivers complete proper paperwork in a timely manner.
• Provide excellent customer service and resolve issues calmly and professionally.
• Assist Dispatch Manager with scheduling and driver coordination.
• Perform additional tasks as needed.

Skills

Sense of Urgency

Adaptability

Problem Solving

Computers & Office Software

TowBook Knowledge

Phone Operation

Education

High school diploma

Tools

TowBook

Job description

New England Truck Center is seeking a highly motivated Dispatcher to schedule and dispatch trucks and drivers on real time calls for roadside service assistance, towing, and hauling. The role collaborates with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.

The position is full time, Monday through Friday with weekend and on-call availability, 8-9 hours per day and potentially into a second shift.