Dispatcher

NETC Fleet Services; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and disability plans

AFLAC plans

Paid vacation time and holidays

Job summary

New England Truck Center is seeking a highly motivated Dispatcher to schedule and dispatch trucks and drivers on real-time calls for roadside service, towing, and hauling. The Dispatcher will work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.

This full-time role requires prioritization, strong communication, and the ability to handle urgent customer requests with a customer-service focus.

Qualifications

• High school diploma or equivalent.
• Prior road service, towing, or emergency dispatch experience preferred.
• Proven ability to manage multiple urgent tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls and direct them to the appropriate department.
• Coordinate and dispatch multiple drivers and trucks in real time.
• Gather and relay dispatch details quickly to drivers and supervisors.
• Input billing and dispatch details into TowBook and other systems.
• Provide accurate information to drivers as needed.
• Assist management with driver scheduling and tasking.
• Maintain high levels of customer service and fulfill requests.
• Resolve issues calmly and professionally and ensure paperwork is complete.

Skills

High sense of urgency

Adaptability to changing needs

Strong problem-solving abilities

Computer proficiency and office skills

TowBook knowledge

Phone handling for long periods

Dispatch coordination

Education

High school diploma

Tools

TowBook

Job description

New England Truck Center is seeking a highly motivated Dispatcher. This role is responsible for scheduling and dispatching trucks and drivers on real time calls for roadside service assistance, towing, and hauling. The Dispatcher will interact and work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.

This position is full time, Monday - Friday, weekend and on-call availability, 8-9 hours per day and potentially into a second shift.

Duties and Responsibilities:

• Answer all incoming phone calls, direct phone calls to appropriate department.
• Coordinate and dispatch multiple drivers and trucks based on real time call while taking into account many variables.
• Gather pertinent information related to dispatch; quickly and accurately relay that information to drivers and supervisors.
• Document and input details and billing information into TowBook and other data platforms for all dispatched calls.
• Provide accurate and detailed information to drivers as needed.
• Assist Towing Managers/Supervisors with scheduling of drivers.
• Maintain a high level of customer service and ensure customer requests are fulfilled.
• Swiftly, calmly, and professionally rectify customer issues that may arise.
• Ensure all drivers are completing proper paperwork related to dispatch calls in a timely manner.
• Review completed paperwork of all drivers and resolve any issues/discrepancies of paperwork as needed.
• Troubleshooting any potential logistical issues that may arise.
• Perform additional tasks as needed/assigned.

Skills and Qualifications:

• Work with a high sense of urgency.
• Ability to react and act with changing customer needs.
• Strong problem-solving abilities.
• Strong knowledge of computers and office processes.
• Knowledge of vehicle service and towing systems such as TowBook.
• Ability to operate a phone for long periods of time.

Education & Experience:

• High school diploma.
• Prior road service, towing, or emergency services dispatch experience preferred.

Benefits Include:

• Medical, Dental, and Vision plans.
• Life and Disability plans.
• AFLAC plans.
• Paid vacation time and holidays.

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.