Rapid-Response Heavy-Duty Dispatcher

True North Fleet Services; Lawrenceville (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Account

Life insurance

Paid time off

Employee referral program

Training and career development

Job summary

Myles Truck Repair, in partnership with True North Fleet Services, is seeking an experienced Heavy-Duty Wrecker Dispatcher to coordinate towing and roadside operations. This role acts as the communications hub among customers, drivers, technicians, and leadership, handling calls from start to finish with safety and professionalism.

The Dispatcher will allocate resources, monitor ongoing calls, and maintain documentation while prioritizing priorities in a fast-paced environment.

Qualifications

• Experience in heavy-duty towing, roadside, fleet operations, or dispatch.
• Strong communication and customer service skills.
• Ability to prioritize multiple calls in a fast-paced environment.
• Proficient with dispatch tools, GPS, and MS Office.
• Detail-oriented with strong follow-through.

Responsibilities

• Receive and coordinate heavy-duty towing, recovery, and roadside service calls.
• Gather accurate information regarding vehicle location, equipment needs, customer concerns, and service requirements.
• Dispatch the appropriate driver and equipment based on location, urgency, capability, and availability.
• Maintain clear communication with customers and drivers throughout each service call.
• Monitor active calls and adjust resources as priorities and conditions change.
• Coordinate with shop operations when vehicles require additional repair or service.
• Maintain accurate dispatch, customer, and service documentation.
• Help maximize driver productivity, equipment utilization, and response times.
• Escalate customer, safety, or operational concerns when necessary.
• Support a culture of safety, accountability, teamwork, and exceptional customer service.

Skills

Heavy-duty towing

Roadside assistance

Fleet operations

Dispatch expertise

Customer service

Communication skills

Problem-solving

Microsoft Office

GPS navigation

Tools

GPS

Service management software

Microsoft Office

Job description

Myles Truck Repair, in partnership with True North Fleet Services, is seeking an experienced Heavy-Duty Wrecker Dispatcher to coordinate towing and roadside operations. This role acts as the communications hub among customers, drivers, technicians, and leadership, handling calls from start to finish with safety and professionalism.

The Dispatcher will allocate resources, monitor ongoing calls, and maintain documentation while prioritizing priorities in a fast-paced environment.