Real-Time Live Chat Support Specialist

Ellenco Estágios e Treinamentos; Maine; On-site; USD 32,000 - 45,000; Full time

Job summary

Ellenco Estágios e Treinamentos is seeking a customer-focused Live Chat Agent to provide prompt and professional support via live chat. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and a commitment to delivering outstanding customer service.

Responsibilities include responding to customer inquiries through live chat, assisting with orders and account information, and troubleshooting basic issues to ensure a positive experience for every user.

Qualifications

• Excellent written communication skills.
• Strong problem-solving abilities.
• Commitment to delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Assist customers with orders, account information, billing questions, and general product or service inquiries.
• Troubleshoot basic technical issues to ensure a positive customer experience.

Skills

Written communication

Problem solving

Customer service

Job description

Ellenco Estágios e Treinamentos is seeking a customer-focused Live Chat Agent to provide prompt and professional support via live chat. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and a commitment to delivering outstanding customer service.

Responsibilities include responding to customer inquiries through live chat, assisting with orders and account information, and troubleshooting basic issues to ensure a positive experience for every user.