Remote Chat Support Specialist — Customer Care & Growth

Ellenco Estágios e Treinamentos

Virginia Beach (VA)

Remote

USD 2,066,000 - 3,031,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Fully remote

Paid onboarding and training

Medical, dental, and vision insurance

Paid time off

Retirement savings plan

Career development opportunities

Company-provided equipment

Collaborative and inclusive culture

Job summary

Ellenco Estágios e Treinamentos is seeking a remote Chat Support Agent to deliver exceptional customer experiences through live chat, email, and other digital channels. You will resolve inquiries, troubleshoot issues, and provide product information in a fast-paced environment.

The ideal candidate has strong written communication, problem-solving skills, and a reliable home workspace with high-speed internet.

Qualifications

High school diploma or equivalent required; Associate or Bachelor's degree is a plus.
Experience in chat support, customer service, technical support, call center operations, or a related role preferred.
Excellent written communication, grammar, and typing skills.
Strong multitasking and time management abilities.
Ability to analyze customer issues and provide effective solutions.
Comfortable working independently in a remote environment.
Professional, positive, and customer-first attitude.
Reliable high-speed internet connection and a dedicated home workspace.

Responsibilities

Respond promptly and professionally to customer inquiries through live chat, email, and other digital messaging platforms.
Provide accurate information regarding products, services, account inquiries, and company policies.
Troubleshoot customer issues and resolve concerns efficiently while maintaining high customer satisfaction.
Escalate complex inquiries to the appropriate department when necessary.
Maintain detailed and accurate records of customer interactions using CRM and support ticketing systems.
Process customer requests, account updates, and service-related transactions.
Follow established quality assurance standards and communication guidelines.
Collaborate with internal departments to ensure timely issue resolution.
Meet or exceed key performance metrics, including response time, resolution rate, CSAT, and quality standards.
Identify opportunities to improve customer experience and recommend process enhancements.
Protect confidential customer and company information in accordance with company policies.