Remote Travel Support Specialist — Flexible Hours

Ellenco Estágios e Treinamentos; Springfield (MA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Training and onboarding

Supportive team

Professional development

Travel & hospitality sector experience

Job summary

Ellenco Estágios e Treinamentos is seeking a Customer Support Specialist to join a fully remote team. The role focuses on helping customers, solving problems, and delivering high-quality service within the travel and hospitality industry.

You will respond to inquiries via phone, email, and online platforms, maintain records, and collaborate with the team to ensure a positive customer experience. Flexible scheduling and onboarding are provided.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently in a remote environment.
• Strong organizational and multitasking skills.
• Comfortable using computers and online communication tools.
• Detail-oriented with a positive and professional attitude.
• Customer service, hospitality, administrative, or travel-related experience is a plus but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Provide professional, timely, and accurate support.
• Assist clients with service requests and travel-related questions.
• Maintain accurate customer records and documentation.
• Communicate updates and information clearly and professionally.
• Help resolve customer concerns and provide appropriate solutions.
• Collaborate with team members to ensure a positive customer experience.
• Follow company policies, procedures, and service standards.

Skills

Communication skills

Interpersonal skills

Customer service

Problem-solving

Remote work experience

Multitasking

Detail-oriented

Job description

Ellenco Estágios e Treinamentos is seeking a Customer Support Specialist to join a fully remote team. The role focuses on helping customers, solving problems, and delivering high-quality service within the travel and hospitality industry.

You will respond to inquiries via phone, email, and online platforms, maintain records, and collaborate with the team to ensure a positive customer experience. Flexible scheduling and onboarding are provided.