Real-Time iSOC Coordinator: Security Alarm Dispatcher

Interface Security Systems LLC; Missouri; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped employee referral bonuses

Training is provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to monitor live security events, verify alarms, and coordinate responses. You will manage real-time communications with monitored sites and emergency personnel, de-escalate threats, and document outcomes.

Responsibilities include handling alarms, conducting video verification, and generating detailed incident reports. The role requires strong decision-making under pressure and a customer-focused mindset.

Qualifications

• High school diploma or GED is required.
• 2 years of experience in customer service, call center, dispatch, or security is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong active listening skills are needed to understand customer needs.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations.

Responsibilities

• Perform remote security checks / virtual tours of customer locations, observing areas for vulnerabilities or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing or on customer request.
• Communicate with customer locations using two-way audio / video surveillance technology.
• Take appropriate action based on severity, including contacting emergency services as needed.
• Answer inbound calls to resolve, escalate, or support security inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record.

Skills

Customer service

Communication

Active listening

Interpersonal skills

Composure under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to monitor live security events, verify alarms, and coordinate responses. You will manage real-time communications with monitored sites and emergency personnel, de-escalate threats, and document outcomes.

Responsibilities include handling alarms, conducting video verification, and generating detailed incident reports. The role requires strong decision-making under pressure and a customer-focused mindset.