Real-Time GSOC Service Assurance Specialist

Allied Universal; New York (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Eight paid holidays, five sick days, &

Vacation accrual

Job summary

Allied Universal, a leading security and facility services company, is seeking a Service Coordination Specialist in New York. You will monitor schedules, manage attendance records, respond to safety incidents, train officers, and liaise with account managers and clients.

Prior customer service experience and strong communication are essential; this on-site role offers stable hours, benefits, and opportunities for growth.

Qualifications

• High School diploma or equivalent.
• Minimum of one year of prior customer service experience.
• Ability to navigate a web-based system and type while assisting callers.
• Experience working in a team environment as well as independently.
• Ability to multi-task in a fast-paced environment with strong attention to detail.
• Strong verbal and written communication skills with emphasis on customer service over the phone.
• Highly motivated self-starter.

Responsibilities

• Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
• Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
• Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
• Train/retrain officers on call-in procedures
• Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
• Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
• Receive calls from Allied Universal employees and transfer calls to appropriate personnel
• Create and distribute after-action reports directly to the client

Skills

Customer service

Data entry

Team collaboration

Multitasking

Phone communication

Attention to detail

Education

High School diploma

Job description

Allied Universal, a leading security and facility services company, is seeking a Service Coordination Specialist in New York. You will monitor schedules, manage attendance records, respond to safety incidents, train officers, and liaise with account managers and clients.

Prior customer service experience and strong communication are essential; this on-site role offers stable hours, benefits, and opportunities for growth.