Real-Time Facilities Command Center Technician

Epic; Watertown (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Merit-based compensation

Annual raises and bonuses

Stock grants

Financial relocation assistance

Job summary

Epic is seeking an Operations Center Technician to maintain business continuity across its global campuses. Located primarily in Madison, WI, the role involves monitoring real-time alerts and managing building operations from the Facilities Command Center.

The ideal candidate will have experience in security operations and strong communication skills. Comprehensive benefits include healthcare and relocation assistance. COVID-19 vaccination is required, and the position may require work during evenings and weekends.

Qualifications

• Experience in security operations or emergency response preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Able to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Must be open to second and third shifts, as well as weekend days.
• COVID-19 vaccination required.

Responsibilities

• Maintain business continuity across Epic's global campuses.
• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses to disruptions.

Skills

Security operations experience

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work under pressure

Job description

Epic is seeking an Operations Center Technician to maintain business continuity across its global campuses. Located primarily in Madison, WI, the role involves monitoring real-time alerts and managing building operations from the Facilities Command Center.

The ideal candidate will have experience in security operations and strong communication skills. Comprehensive benefits include healthcare and relocation assistance. COVID-19 vaccination is required, and the position may require work during evenings and weekends.