Real-Time Dispatcher – Fast-Paced Transit Ops

WeDriveU, Inc.; Niles (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins

401(k) with 4% employer match

Commuter Benefits

Employee Assistance Program (EAP)

Paid holidays

PTO

On-the-job training

Job summary

WeDriveU, Inc. is a leader in shared mobility solutions that connects communities, campuses, and workplaces. We are seeking a Dispatcher to handle a high-volume of calls, communicate with drivers, and respond to emails while solving problems throughout the day.

Shift Hours: 12:30pm-9:00pm. The role requires 3+ years of dispatch experience, strong attention to detail, proficiency with Microsoft Office, and excellent communication in a fast-paced environment.

Qualifications

• 3+ years of dispatch experience
• Extremely detail-oriented with strong organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Provide quick real time responses to requests
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills

Detail oriented

Organizational skills

Written and verbal communication

Fast-paced environment adaptability

Bilingual (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

WeDriveU, Inc. is a leader in shared mobility solutions that connects communities, campuses, and workplaces. We are seeking a Dispatcher to handle a high-volume of calls, communicate with drivers, and respond to emails while solving problems throughout the day.

Shift Hours: 12:30pm-9:00pm. The role requires 3+ years of dispatch experience, strong attention to detail, proficiency with Microsoft Office, and excellent communication in a fast-paced environment.