Real ID Clerical Assistant III - Detail-Focused Support

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Transportation, Bureau of Real ID, seeks a Clerical Assistant 3 in Harrisburg. You will review driver license records and documents to support Real ID determinations and assist field staff to maintain accuracy and compliance.

This full-time role involves public inquiries, issue resolution, and data entry with a 75-hour bi-weekly schedule, 8:00 AM–4:30 PM, Tue–Sat. Salary ranges from $41,506 to $61,927 annually; telework is not available.

Qualifications

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Responsibilities

• Record Review: Research driver license records and microfilm to identify and resolve errors
• Document Assessment: Examine identity and residency documents to confirm validity and compliance with guidelines
• Real ID Support: Provide real time assistance to field staff and help ensure Real ID requirements are met
• Issue Resolution: Investigate and correct problems related to Real ID products
• Public Assistance: Respond to questions and concerns from customers and legislative offices

Job description

Commonwealth of Pennsylvania's Department of Transportation, Bureau of Real ID, seeks a Clerical Assistant 3 in Harrisburg. You will review driver license records and documents to support Real ID determinations and assist field staff to maintain accuracy and compliance.

This full-time role involves public inquiries, issue resolution, and data entry with a 75-hour bi-weekly schedule, 8:00 AM–4:30 PM, Tue–Sat. Salary ranges from $41,506 to $61,927 annually; telework is not available.